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In this Privacy Policy we explain how SGP Garden Machinery Ltd uses and protects any information that you share with us when you use this website.

We are delighted that you have shown interest in our company and products, SGP Garden Machinery Ltd takes your data protection rights very seriously and we are committed to improving your customer experience in compliance with all applicable data protection laws and regulations. Please find below our Privacy Notice, which explains the way we process your personal data.


SGP GARDEN MACHINERY LTD, a company incorporated under the laws of England and Wales, With its registered office at   Unit 1, Kingsfield Ind Est, Derby Road, Wirksworth, Matlock, Derbyshire, DE4 4BG


 We may change this document at any time and we recommend you check it regularly.


Calls maybe recorded for training and monitoring purposes.

Information we collect

  • Your name

  • Billing and delivery postal addresses

  • Phone numbers

  • Email addresses

  • Usernames and passwords


What we do with the information we collect

  • To supply you with the product you have ordered or requested information on.

  • To verify your identity.

  • To provide an e-Receipt at the time of a online purchase.

  • To provide an paper receipt at the time of a instore purchase.

  • To register the products which carries manufacturer’s warranty with the manufacturer.

  • To monitor and improve our services and our website.

  • To process your payment for requested goods and/or services.

  • To contact you if there is a query regarding your order.

  • To keep you informed of any changes to your order.

  • To manage your marketing preferences, including opting out entirely.

  • We may from time to time send promotional material including any recalls or warranty phone, email, or by post including any recalls or warranty purposes.

  • To enable us to comply with any legal or regulatory requirements.

  • In the detection and prevention of fraud or other crimes.

  • To assist with any of your queries.

  • To track and follow a product which belongs to you when it passes through our service department. 

  • To allow contact when we visit your property for any such reason related to a product we are contracted by you or a manufacturer to maintain your product but not without consent of visit from you first either verbally or by letter or by email.


How long do we keep the information we collect of you?

  • When you place an order, we’ll keep the personal data you give us for 7 years, so we can comply with our legal and contractual obligations.


What we do to protect the information we collect

  • We are committed into protecting your personal data therefore we will not rent or sell your information into third parties outside SGP Garden Machinery Ltd and its group companies.    

  • All customer information entered via this website is stored on our secure servers, where it can only be accessed by authorised personnel for the purposes of processing customer orders and any after care needed.


Our website may contain links to other websites

  • At some points our website may contain links to other websites please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


How we use cookies 

  • Cookies are a small text files that have been given ID tags that will ask your permission to be stored on your computer's browser directory or program data subfolders. Cookies are created when you use your browser to visit a website that uses cookies to keep track of your movements within the site, help you resume where you left off, remember your registered login, theme selection, preferences, and other customization functions.The website stores a corresponding file to the one they set in your browser and in this file they can track and keep information on your movements within the site and any information you may have voluntarily given while visiting our website, such as email address.

  • We use cookies to monitor and help us improve your overall experience when visiting our site 

  • A cookie is not a way of accessing your computer to gain information, other than the data you choose to voluntarily to share with us.

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